Glossary · S
Independent secretary
A freelance professional handling your phone reception and admin, for several clients at once.
An independent secretary is a self-employed professional working for several businesses — a few hours a week each — from home or on your premises: phone reception, appointment booking, quotes, invoicing. The model is close to remote secretarial services, except the relationship is direct and the person often stays attached to your business longer.
Her strengths are human: she knows your customers by voice, knows your habits, and handles the unexpected with judgment. Her limits are arithmetic: one person isn't available 24/7, takes vacations, and bills her time — during her absences, you become your own switchboard again. Many tradespeople now combine all three regimes: the secretary for the core of the day, AI for everything else.
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