Answered in under 10 seconds
Mid-assembly, in the fitting room, hands in the workshop. The customer is one click from ordering online.
An optician alternates fittings, adjustments and workshop assembly — hands full, phone at the other end of the store. Calls are about frame availability, lens order status or an eye-exam appointment. The customer who can't reach the store switches to an online glasses site: competition is one click away.
21 %
missed calls (industry order of magnitude)
180 $
average job value
≈ $550 in missed customers / month
estimated missed jobs / month
< 10 s
text delay to your customer
The problem
Where it leaks
An optician alternates fittings, adjustments and workshop assembly — hands full, phone at the other end of the store. Calls are about frame availability, lens order status or an eye-exam appointment. The customer who can't reach the store switches to an online glasses site: competition is one click away.
The fix
What Signal does
Signal texts in <10 s and lets AI answer recurring questions (hours, order status per what you configure, coverage), book a fitting or eye-exam appointment, and pass along structured order-status requests. You stay at the bench without losing a customer.
Benefits
What Opticians gain with Signal
- 01
Fitting and eye-exam appointments booked into the store calendar
- 02
Order-status requests captured and handed over structured
- 03
Insurance and coverage questions filtered, prepped for your answer
- 04
Hours, address, parking: instant answers to common questions
- 05
Sales-call filter: vendors and cold calls kept off your dashboard
FAQ
Opticians: your questions
Can it update a customer on their glasses order?
It collects the request (name, reference, question) and hands it to you structured, with a clear promise of an answer. Depending on your setup, it can also share your store's standard lead times.
Does it handle eye-exam appointments?
Yes: exam, fitting and adjustment appointments book per the durations you configure, into the store calendar. Exam slots can be reserved for the licensed professional only.
Insurance and coverage questions, what does it do?
It collects the needed details (insurer, situation) and preps the file for your answer — never quoting a made-up coverage rate. The customer arrives at the store with their request already framed.
I'm alone in the store, what's the point?
That's the exact use case: during a fitting or an assembly, every call is missed. Signal answers in <10 s, books appointments and passes on requests — you stop losing the customer who called at 2 PM.
How many more customers recovered per month?
Based on 15 missed calls and 21% converting to real appointments, count roughly 3 recovered customers per month. At a $180 average ticket, the estimate runs around $550. Run your math in our calculator.
Answered in under 10 seconds
Your next missed call can be the last one.
$149 credited on month 1. No commitment. Cancel within 30 days, no fees.