Is a nighttime emergency handled like a daytime one?

The qualification is identical — a flood at 2 AM gets the same score of 5 as at 2 PM — but the behavior behind it follows what you've configured. During the day, an emergency can lead to an immediate appointment; at night, the AI qualifies, reassures, offers the first morning slot and alerts you per your threshold: instant push and text, live-call warm transfer on the Pro tier if you've chosen to be woken. The first outreach text respects the 8 AM–9 PM window; it's the alerts meant for you that never sleep.