Does the AI treat all callers the same?

It doesn't sort by accent, name or imperfect French: qualification rests on the request's content, urgency and words — not on voice or origin. A caller who writes with typos gets the same attention and the same journey as anyone else. Honest limit: like any interlocutor, the AI is more at ease with simple sentences — confused requests get clarifying questions, not lower scores. French, English or Arabic: same journey, same rules.