Can the text tone adapt to my trade?

Yes, and it gets set at setup: an emergency plumber doesn't write like a florist. The tone is chosen per line — warm, matter-of-fact, direct — and adjusted separately per language. Urgency tints the message too: a leak at 5 out of 5 calls for an immediate, concrete reply, a spring quote at 2 out of 5 calls for more calm. You sign off on written samples before the first real day — nothing goes out blind.