I'm a health professional — the AI won't give medical advice, right?

No, and it's a configuration principle, not a hollow promise: the closed knowledge base holds your administrative procedures, never clinical protocols. The script bounds the conversation to appointments, contact details and administrative messages — any health question gets "the professional will answer you". An urgent symptom described in the exchange triggers the instruction you chose: transfer, an emergency number displayed, or the regional health line. No diagnosis, no dosage, no interpretation — it's written into the default script for health professions.