If a call is lost because of you, who's responsible?

Let's be precise: our commitment covers platform availability and the redundancy described — carrier fallback, backups, multiple SMS routes. In case of a proven failure on our side, the affected month is handled under the monthly-report guarantee: zero recovered appointments for a month where the outage is ours, month refunded on request. What we cannot guarantee: every signed deal, because a customer can call back, hesitate or pick a competitor for a hundred reasons that aren't us. The liability limit is written in the terms, in readable language — an oral promise is worth nothing in a dispute.