A customer says they called and never heard back — what do I do?

First reflex: search their number in the dashboard — every call that reached the forwarded line appears there, handled or not, spam included. If the call truly isn't there, it never reached your line: wrong number, a period before activation, or the carrier. If the text went out unanswered, you see the exact time and content — enough to call back with confidence. And if something genuinely malfunctioned on our side, the incident gets declared to support with the number: we trace it, explain it, and the zero-appointment month guarantee applies where relevant.