Can the customer send photos by text, and does the AI see them?

Yes: the customer photographs their leak, their meter, their scratch, and the image lands in the lead's file, viewable from the dashboard and included in the summary email. The AI factors it into the conversation — a photo of damage can push the urgency score up — and labels it clearly so you can find it. In practice it's a precious shortcut: you know what awaits you before even calling back. Honest limits: the diagnosis remains yours, the photo doesn't commit the AI to promising a price, and large files depend on carrier rules.