Is the text personalized with my business name?

Yes, from the first message: your business name opens the text — "[Your Business], we missed your call" — and the full script is written at your activation: tone, greeting, questions asked, limits of what's promised. The caller's first name is added once it's shared in the exchange. It's not a generic template with your logo pasted on: a neighborhood garage and a law firm don't say "we missed your call" the same way. You reread and approve the script before go-live, and it changes in minutes from the dashboard afterward.