How does going from one line to three work?

You add lines from the dashboard, and each keeps its own script, urgency threshold and hours — the workshop line doesn't talk like the front-desk line. The multi-line tier starts at $499 a month for three lines, whatever their role. Conditional forwarding gets set up line by line during activation, about 15 minutes each. All history stays in the same dashboard, filterable by line, with an overview view when you want to compare.