My business is growing — when does the system saturate?

The limit isn't one line's call count: normal volume, peaks included, is covered by the plan. What marks the tiers is structure: a second line or site, one more technician who needs their leads, new services to add to the base. Moving to multi-line at $499/month happens without interruption — on switchover day, no conversation is lost. Adding a service to the knowledge base takes as long as writing and approving it: half an hour, not a rebuild. And team accounts are unlimited, so headcount growth costs nothing extra.