What happens to a lead asking for something I don't do?

The AI honestly answers that it's not among your services — it doesn't book the appointment out of politeness — and closes cleanly, thanking the caller for their interest. If the request is borderline (a plumber asked for minor electrical work), the script follows your rule: firm refusal, or "I'll pass it on, you confirm", depending on what you chose at activation. Those leads stay visible in the dashboard with their abandonment reason, which is useful: if you see twenty requests for a service you don't offer, that's market information, not noise. And none of them enters the monthly report as recovered.