I'm hiring my first employee — what changes with Signal?

You create their operator account, at no extra cost: they see and work leads, change statuses, but touch neither scripts nor billing — that stays your admin role. Every action lands in the audit log: who, what, when. Many owners use it to train the newcomer: transcripts of real customer conversations make perfect examples. And the day they start answering themselves, Signal only triggers on no-answer — no possible conflict.