When there's an urgent technical problem, what happens?

First, a reassuring frame: a platform incident doesn't cut your phone — at worst, texts get delayed while your calls keep arriving on your line as before. Incident status is public, with affected components and estimated resolution time. If the problem is on your side — forwarding disabled by mistake, a line issue — support diagnoses live by chat and fixes it with you. The Pro and multi-line tiers have the direct line for genuine emergencies.