In a dispute with a customer, do I have a record of the exchanges?

Yes: every missed call, every text sent and received, every qualification and every booked appointment is kept with its exact timestamp. The full transcript of the exchange is visible in the dashboard and exportable in one click, along with the urgency score and routing decision that were made. In a disagreement — "I was told that price", "I never took that appointment" — you produce the trace in thirty seconds. By default, transcripts are kept 90 days and the duration adjusts to your professional obligations; export whatever you want to keep beyond that.