What's in the WhatsApp confirmation to the customer?

A short message from your business's WhatsApp account: appointment date, time and address, your business's name, and a one-tap reply to confirm, reschedule or cancel. The customer finds the full thread of their exchange — texts and WhatsApp feed the same file on your side — and can ask a question that goes back into the AI conversation. This confirmation is available on the Pro tier, since it requires setting up the WhatsApp Business number. Customers who prefer SMS never get a WhatsApp: everyone stays on their channel.