Can the customer choose their channel — text, WhatsApp, email?

The first contact always goes out by text, because it answers a call: that's the most natural, fastest gesture. After that, the customer speaks and the AI follows: if they write on WhatsApp and your Pro account allows it, the conversation continues there; if they ask for the recap by email, the email goes out. What the AI never does: multiplying channels for the same contact without reason — no text, WhatsApp and email barrage for the same request. One channel per exchange — the customer's.