What if the caller insists on speaking to a human?

The AI doesn't block the way: at the first request, it stops qualifying and takes the message — who's calling, what about, when to call back — then sends it straight into your callback queue with the transcript and urgency level. On the Pro tier, the request directly triggers a warm transfer to any number you choose, with context before you even pick up. Over text, the same rule applies: the conversation stops dead and you receive everything. No customer is held hostage in a conversation with a machine — that's the surest way to lose them.