How does routing to calendar, email and WhatsApp work?

Three default channels, each independently switchable: the appointment goes out as a Google Calendar invite with the customer's details, the summary with transcript arrives by email, and the end customer can receive their confirmation on WhatsApp (Pro tier). For your existing tools: a webhook to your CRM and Zapier/Make connections. Rules are set per urgency and per time of day — for example "evening emergency = instant push alert, quote request = email the next morning".